Remote access Documentation So, asset administration provides information about the network, the number of stations, the use of licenses, etc.
Modernize your IT support operations and other key business functions quickly and effectively.
HelpMaster is designed for IT helpdesk ITSM Service desk Business workflow Email-to-ticket conversion Process automation Incident management HR On-boarding Web self-service For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into.
Customer service solutions for the whole business Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.
HelpMaster gives teams the tools to deliver outstanding service and support, and is designed to work with, and scale for different levels of operational maturity. Use best-practice service management principles to manage incidents, problems, change requests, and create workflow for your business processes.
HelpMaster changes the way people work. Optimize tasks, centralize work-queues, and provide complete visibility into all aspects of customer support and IT operations for your entire team. HelpMaster is priced to be affordableand packed with features that scale to any size business, regardless of the process maturity level.A practical guide to ITSM & ITIL v3 Part 1 – Moments of Truth 7 The reality of course was that many early (and even some current) help desks were simply by-.
A certification is more than a gold star. It’s more than a pat on the back or a “job well done.” Obtaining a professional certification is an indication that you’re an expert. Basefarm, leading hosting provider for critical business applications.
Providing technology solutions,cloud services, application management & colocation. Note: The below agenda is current as of April 21, Updates to the agenda after this date may not make it to this web page. For the most accurate agenda check out the conference app where you can also see the room numbers.
Learn the important modules of ServiceDesk Plus ITSM tool through visually appealing presentations. Asset Management or Asset Administration Managing and controlling corporate assets is now a technical and economical prerequisite; IT managers increasingly have to also be finance managers.